KNOWLEDGE BASE 

Need help with our devices or the portal? Check out our knowledge base articles below. If you can't find what you're looking for, get in touch with our Support Team by logging a support request.

GDB PORTAL

New to the Portal?

• Logging In
• Sending a Message

​Everything you need to know 

• How to log a Portal Support Request
• ​How to view  your Account Information
• ​Understanding Delivery Area Types
• How to view your Messages
• ​Service Status Updates

​Portal Administrator Support

• Account Manager
• Managing your Users
• Managing your Services
• Managing your Subscriptions
• Understanding Subscriptions & Services​

Developer Support

• ​​GDB Portal API

​

GDB PAGER

Getting Started with your pager

• Before you start
• Managing your Inbox 
• How to delete a message
• How to adjust your pager settings
• How to turn your pager on/off

Troubleshooting

• My pager won't turn on
• Some of my messages are corrupted
• I'm not receiving any messages

​​GDB Pager Documentation

• GDB Pager User Guide
• Programming Your GDB Pager
• GDB Pager Programming Tool
• GDB Pager Flash Tool​​​​

GDB Pager Firmware V1.1.10
File Size:	205 kb
File Type:	a90

Download File

---

GDB Pager Firmware V1.1.11 (Beta)
File Size:	205 kb
File Type:	a90

Download File

---

Satellite Paging

• An overview of  Satellite Paging

MISCELLANEOUS

Iridium Burst

• What is Iridium Burst?
• ​Optimising Satellite Paging Signal Reception
• ​Message Delivery Time​

Security

• ​Security, encryption & closed user groups

Performance

• ​Pingdom Statistics

---

CAN'T FIND WHAT YOU'RE LOOKING FOR?

LOG A SUPPORT REQUEST

---